FAQ

The Ins & Outs of How We Do Business!

Structured Screening & Hiring Process

We understand the people we staff are the most important component of any successful cleaning company. Screening and hiring professional people on a consistent basis is at the core of our process. Thoroughly training, managing, and compensating them, as well as ensuring a correct work life balance is the key to retaining solid staff members for the long term. This commitment to people is why Pro City has the lowest attrition rates in the Polk County office cleaning industry.

Knowledgeable & Experienced Staff

Pro City’s cleaning staff has experience cleaning a variety of private and corporate offices across a number of industries. From engineering and law firms that need to safeguard their sensitive information, to medical and dental offices which require special sanitizing, more customers trust Pro City than perhaps any other cleaning service in Lakeland and surrounding cities. If you have an office space of over 10,000 square feet which needs regularly scheduled cleaning, trust the Pro City staff to get it done efficiently and within your company’s budget. Having a knowledgeable service staff dedicated to your organization’s specific cleaning needs will make a huge difference when it comes to your satisfaction along with the end result.

Specifically Tailored Cleaning Process

Since no two office spaces are exactly the same, Pro City’s staff works with each client to determine the best crew, schedule, and specific cleaning regimen for your company. Whether your facility requires specific attention to high-traffic areas, or if it needs deep carpet shampooing prior to specific scheduled events. Pro City customizes and tailors a precise cleaning schedule, process, and quality control plan to ensure your ultimate satisfaction.

Advanced Office Cleaning Techniques

The latest advances in cleaning materials, equipment, and even robotics have enabled Pro City Building Solutions to produce the results you demand better than ever before. More importantly, our techniques and green chemicals reduce the amount of harmful material left in your office environment after our cleaning crew leaves. Utilizing advanced equipment like high filtration vacuums and microfiber cloths ensure our crews are more efficient, more productive, and that your office will receive the highest level of cleaning available in today's market.

BILLING &
PRICING

We Offer The Best Solutions For Your Budget!

PAYMENTS ACCEPTED

For your convenience we accept ACH, Checks and Debit/Credit Cards as payment.

CANCELLATION POLICY

It's normal for every janitorial or building maintenance company to offer a 12 month agreement for services. Here at Pro City we do not require a long-term agreement when hiring us, and you can cancel our services anytime with 45 day advance notification.

SATISFACTION GUARANTEE

If we ever fall short on any of the services we provide, our clients simply contact us regarding the issue and we have technicians out within 24 hours to correct the issue (at no additional cost). This is our 100% Satisfaction Guarantee to each of our clients who trust us as their facility maintenance company.